Refund Policy

Given the nature of downloadable digital items, we do not generally offer a refund or credit on a purchase unless required under national consumer law or other relevant consumer protection laws.

For premium users who activates the personal premium plan less than or equal to 15 days, and downloads less than 3 items, Lovepik may assess and execute refund or credit requests considering both legal terms and actual circumstances comprehensively.

For personal video premium users, once your premium membership has been activated, you will have a 15-day period to order a refund if you haven't downloaded more than 1 files during this premium plan period.

The refund for the permanent member is consistent with the above description, and all refunded images that the user has downloaded will be treated as a free user download, and you must use the image correctly in accordance with our free user's authorized scope. It normally takes about 3-5 business days to process a refund request. After 5 business days, please contact your card-issuing bank to track the money return process.

For enterprise premium users, we will not refund you unless it is caused by our materials incorrect or non-negligible errors, please confirm the details before buying.

Cancellation Policy: The products sold on this website do not support order cancellation after the order is confirmed, just close the final payment page. If you have paid, please contact us in accordance with the above refund requirements for refund.

If you would like a refund, please contact: lovepikvrf@gmail.com